F.A.Q
"Your frequently asked questions"
F.A.Q
"Your frequently asked questions"
General Questions
Parfum is pure, strong and intense perfume. It contains 30% or even more essential oils making the fragrance long lasting and detectable with very few sprays.
At Blacktrade, we exclusively offer Parfum, ensuring a potent and long-lasting fragrance experience. Don’t settle for less when you can have the best.
Yes, at Blacktrade, we prioritize your privacy and offer an anonymous shopping experience. You don’t need to use your real name or your exact address and you can even use Monero (XMR) for a completely anonymous order.
No you don’t. And more specifically, when a customer buys with Monero, he has various privileges which can be: order preparation priority, price reduction, even an extra gift worth up to €7. The choice is based on the demand of the current season.
Before Purchase
You can email us at contact@blacktrade.co where our customer service team will be happy to help you with whatever you need!
Not yet. For now we are shipping only in Greece, Bulgaria, Romania & Portugal
We ship directly from our warehouses in Europe
During Purchase
As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. This is because if the order is already prepared to be shipped, it can’t be refund. All requests after this time will be denied. Your order can be returned for a full refund after it is received and it meets the requirments for a refund.
- We accept major credit cards (such as VISA, Mastercard and Maestro), as well as cryptocurrency transactions, with main token the Monero (XMR) (For more information click here).
- We don’t accept PayPal & AMEX payments
It requires:
- an optional email and phone number
- a general location or address for delivering the product
- a crypto wallet address for full anonymity or a credit card for semi anonymity
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the same day with the processing day. Please note that we don’t ship on weekends.
After Purchase
Due to fast delivery service, orders take between 3-4 days to arrive. In periods of high demand orders may take 1-3 weeks to arrive.
If you don’t receive your order within 3 weeks after shipping, you are eligible for a full refund.
The prices displayed on our site are tax-free in EUR, which means you are more probably not to be liable to pay for duties and taxes once you receive your order. In case you are, import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Please contact us at contact@blacktrade.co .
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
